FP7 IRMOS also looked at aspects of translating application-level SLAs into resource-based attributes to bridge the gap between customer expectations and cloud provider resource management mechanisms.   The European Commission presented a summary of the results of different research projects in the field of ASAs (from specifications to control, management and implementation).  A service level agreement is an agreement between two or more parties, one of which is the customer and the other service providers. It can be a legally binding formal or informal “treaty” (e.g. B internal departmental relations). The agreement can include separate organizations or different teams within an organization. Contracts between the service provider and other third parties are often referred to as SLAs (wrongly) – since the performance level is set by the (principal) customer, there can be no “agreement” between third parties; These agreements are simply “contracts”. However, company-level or OLA-level agreements can be used by internal groups to support ASAs. If an aspect of a service has not been agreed with the customer, it is not an “SLA”. Typically, ESAs include many elements, from the definition of services to the termination of the contract.
 In order to ensure strict compliance with the AGREEMENTS, these agreements are often designed with specific dividing lines and the parties concerned must meet regularly to create an open forum for communication. The rewards and penalties applicable to the supplier are often indicated. Most LTC also leave room for periodic (annual) audits to make changes.  Как правило термин SLA используется применительно к ИТ и телекоммуникационным услугам. Such an agreement may contain a detailed description of the service provided, including a list of quality parameters, methods and means of control thereof, the supplier`s response time to a consumer request, as well as penalties for infringement of that agreement. To comply with the SLA, the service provider in turn concludes an Operational Service Level Agreement (OLA) with other internal entities, on which the quality of service delivery depends. It is not uncommon for an Internet backbone service provider (or network service provider) to explicitly display its own SLA on its website.    The United States. .